This website is the property of ANA, Aeroportos de Portugal, S.A. (hereinafter referred to as ANA, S.A.). The Service Policies set out herein govern the relationship between ANA, S.A. and users of the website and, where applicable, customers who purchase services via the website. These policies may be amended whenever deemed necessary by ANA, S.A. If ANA, S.A. decides to amend these Service Policies, the new version will replace the present one, effective as of its publication date on this website. The relationship between ANA, S.A. and all users will henceforth be governed by the newly published version, in respect of purchases made after it comes into force. We advise you to visit this page periodically to ensure that you are aware of the Service Policies in effect. If the user does not agree with these terms and conditions, they may not continue to use this website or book any services on it. The purpose of this website is to provide commercial and operational information relevant to users of the Lisbon, Porto, Faro, Madeira and Azores Airports.
Bookings made via the online platform can be paid for using the electronic payment methods available at the time of purchase.
The available payment methods may be changed, updated or discontinued over time, without the need to amend these Terms and Conditions.
A booking will only be considered valid once payment has been confirmed.
Where applicable, payments are subject to the authentication and validation procedures laid down by the payment service providers and the issuers of the payment instruments used.
ANA, S.A. reserves the right to suspend or restrict access to the platform whenever it detects fraudulent, abusive or unauthorised use of payment methods, without prejudice to any other applicable legal rights and consumer rights arising from current legislation.
When making a booking, the customer must complete the details requested on the form correctly, otherwise the booking will not be validated by ANA, S.A. Whenever a customer makes a booking, they will receive a confirmation email with the voucher and an email with the invoice. You must take a printed copy of the voucher you received and/or a digital version of the QR code with you, and scan it at one of the car park access points. We recommend that you also print out a hard copy of the voucher in case you have difficulty reading it on your device.
Without prejudice to the specific terms and conditions applicable to each service, the customer is informed, prior to completing the purchase, of the total price, the cancellation and refund terms and, where applicable, the existence, exclusion or loss of the right of withdrawal, in accordance with the law.
The current rates are available at:
Car parks:Lisbon: https://www.aeroportolisboa.pt/pt/lis/acesso-e-estacionamento/para-um-maior-conforto/estacionamentoPorto: https://www.aeroportoporto.pt/pt/opo/acesso-e-estacionamento/para-um-maior-conforto/estacionamentoFaro: https://www.aeroportofaro.pt/pt/fao/acesso-e-estacionamento/para-um-maior-conforto/estacionamentoMadeira: https://www.aeroportomadeira.pt/pt/fnc/acesso-e-estacionamento/para-um-maior-conforto/estacionamentoAzores: https://www.aeroportopontadelgada.pt/pt/pdl/acesso-e-estacionamento/para-um-maior-conforto/estacionamentoFast Track, Lounge and Digital Business Card: https://www.ana.pt/pt/negocio/aviacao/taxas, business fees section
The currency used as the basis for stating the prices associated with the services is the euro, and the final payment is also made in euros.
ResponsibilityIn accordance with the provisions of Article 27 of the Regulation on the Operation and Use of Car Parks and Areas Designated for Dropping Off and Picking Up Passengers at Airports, stopping and parking in car parks and in areas designated for dropping off and picking up passengers do not constitute a contract of deposit, either in respect of the vehicles or of any items inside them; consequently, ANA, S.A. and/or the service provider contracted by it shall not be liable for any theft, robbery, damage or loss caused by third parties to the vehicles, nor do they have any duty or obligation to safeguard, preserve or maintain the parked vehicles.
Products and Applicable FeesANA, S.A. offers a wide range of parking options. These options can vary according to the car parks chosen, and are limited to the number of available parking spaces. The fees and associated terms and conditions for each car park, as shown on the website, are subject to change and updates. Please see the current price lists at www.ana.pt and at http://store.ana.pt
Parking Reservations
Terms and conditions of booking Customers will be able to book a parking space up to six (6) hours before their scheduled arrival time.A parking reservation only becomes effective/valid once payment has been confirmed.Without prejudice to the consumer’s rights arising from the law and in circumstances attributable to ANA, S.A. if, for reasons not attributable to ANA, S.A., the booking is not used, no refund will be payable. The booking is for one-off use only and only guarantees access to the park and its car park during the booking period.Specific spaces cannot be reserved, unless otherwise stated by ANA, SA.Without prejudice to any consumer rights arising from the law, failure to use the voucher, or its partial use, does not, as a general rule, entitle the holder to a full or partial refund of the booking amount. The driver of the vehicle shall be responsible for any damages caused in the car park to ANA, S.A. or to third parties.The reservation and use of a parking space does not exempt customers from consulting the Regulations on the Operation and Use of Car Parks and Areas Designated for Dropping Off and Picking Up Passengers at Airports, issued by ANA, S.A., currently in force, which can be consulted at www.ana.pt.
Entrance/exit to the car park
If you have linked the vehicle’s registration number to the booking, the system will retrieve it.If you have not registered the vehicle’s number plate, you must scan the voucher’s QR code at the gate reader. In either case, the gate will open automatically once the ticket issued by the machine has been collected; there is no need to press any button to do so. You must keep your ticket; should you need to pay any additional charges for your booking – in cases where no ticket is issued, the system will use the registration number to calculate the excess amount.If the card cannot be read, please press the intercom button.You may park in any vacant space of your choice for the duration of your booking.You may arrive up to 2 (two) hours before the start date and time of your booking; this time will be counted as additional to your booking and charged in accordance with the car park’s time-based pricing rates, available at www.ana.pt. On leaving, please go to a manual or automatic payment machine to validate your ticket and check whether there is any additional charge; the amount charged will be calculated in accordance with the car park’s time-based pricing rates, available at www.ana.pt The Via Verde system is not compatible with bookings made via this platform. Entering the car park via the Via Verde system will prevent the voucher from being used.
Cancellations and changes to bookingsThe customer may cancel a booking free of charge up until 12 (twelve) hours before the scheduled entry time. Refunds will generally be made via the same payment method used for the purchase. Without prejudice to the consumer’s statutory rights and in cases attributable to ANA, S.A., requests for cancellation submitted after this deadline do not entitle the consumer to a refund.
If you need to make changes to your booking, you may do so provided you give the minimum notice required, i.e. at least 12 (twelve) hours before your scheduled entry time. Please note that any changes you make may result in a new booking process and the cancellation/refund of the existing booking, with a new voucher and a new invoice being issued. If you have an existing booking and need to extend its validity period, provided you meet the conditions for making a new booking with an entry date and time that matches the entry date and time of the original booking, you can make a sequential booking, thereby avoiding having to pay the surcharge in accordance with the time-based pricing rates. If you choose this option, when you return and before paying, you should contact the car park staff – either via the intercom at the gate or by going to the car park’s manual payment booth – so that the two bookings can be linked.If there is no availability for the period you wish to extend, the original booking will remain in place, and you must pay in accordance with the current price list, available at www.ana.pt, for any additional time before collecting the vehicle.
General terms and conditions of use for permits
The purchase of monthly, quarterly, half-yearly or annual permits entitles the customer to use the car park for the duration of the contract.
Permits are personal and non-transferable. Without prejudice to the consumer’s statutory rights and to exceptional cases duly substantiated and accepted by ANA, S.A., no full or partial refund shall be granted after the start of the relevant period of validity, in the event of withdrawal, early cancellation or non-use attributable to the customer.
This condition applies to all available permit options. By taking out a permit, the customer confirms that they are aware of and accept this no-refund policy.
There are two types of permits:
_Permits for airport staff;
_Permits for the general public.
To purchase permits for airport staff, you must provide proof of a valid access card to restricted areas, issued by the Airport, and/or a statement of employment issued by your employer within the last 60 (sixty) days, stating that you work at the Airport and the location for which you wish to purchase the permit.
Some parks allow for the bundling of permits, that is, the purchase of a series of permits at a lower price. These permits are allocated to company staff.
Loss/theft or damage to the parking permit
In the event of loss, theft, damage or malfunction of the permit, this must be reported immediately to ANA, S.A., and a replacement card requested via the relevant portal:
_via the website www.avencas.ana.pt/ in cases of payment by instalments, by the permit manager of each organisation and;
_via the website https://store.ana.pt in cases where payment is due immediately, by individual customers.
A replacement card is charged in accordance with the current price list available at www.ana.pt.
In the case of payment by credit, a request for a replacement card must be made by the company’s permit manager.
Duplicate cards should be collected from the manual collection boxes located at each airport.
Permit subscription process
Permits can be purchased in two ways:
_on credit: a payment method available to businesses subject to validation and authorisation by ANA, SA, via the website www.avencas.ana.pt/
_payable immediately: at https://store.ana.pt using the available payment methods.
New permits should be collected from the manual collection boxes located at each airport.
The card issuance fee for new permits is payable in accordance with the current fee schedule, which can be viewed at www.ana.pt. The maximum validity of the permit is 5 (five) years.
In the case of permits:
_for credit, the start date of the permit’s validity is the first day of the month in which it is issued.
_in the case of immediate payment, the date on which the permit takes effect is the date on which it is issued.
Renewal of a permit
Permits have various possible terms, depending on the current price list, which can be viewed at www.ana.pt
The renewal of permits:
_on credit: this is automatic via the website www.avencas.ana.pt/, and will only be suspended if the customer gives notice to the contrary at least 15 (fifteen) days before the end of the new payment cycle.
_Pay-as-you-go: must be requested by the customer at https://store.ana.pt, from the time of purchase until the day before the end of the permit period, after which ANA, S.A. cannot guarantee availability for the same car park and the desired duration.
Should the permit expire without renewal, ANA, S.A. cannot guarantee availability for the same car park and for the desired duration. Should the permit expire, ANA, S.A. only guarantees that the relevant card may be reactivated until the end of its validity period, in which case a replacement card may need to be issued.
The Security Express Service (SEC) enables passengers to get through security checks more quickly. The service can be booked via the website www.ana.pt, and may consist of an exclusive access channel and a dedicated X-ray (Fast Track) or an exclusive access channel and X-ray scanner shared with other passengers (Fast Lane). The Fast Track service is currently available at Lisbon, Porto and Faro airports, and the Fast Lane service at Madeira and Ponta Delgada airports.
Prices shown on the website are subject to changes and updates without prior notice. ANA, S.A. wishes to point out that, whilst access to the SEC speeds up the security screening process by reducing waiting times in the queue, it does not replace or shorten the mandatory security screening procedures. It is therefore always advisable to allow time for the other procedures involved in travelling, such as check-in, passport control (where applicable) and boarding. Please note that the SEC channel may be affected in the event of a strike, so another channel may be made available for this purpose.
Cancelling and changing a booking
The customer may cancel the booking free of charge up to one (1) hour before the booked time. Without prejudice to any consumer rights arising from the law or from circumstances attributable to ANA, S.A., cancellations and rescheduling made after 1 (one) hour do not entitle the customer to a refund.
Terms and conditions of booking
Without prejudice to the consumer’s rights arising from the law and in circumstances attributable to ANA, S.A. if, for reasons not attributable to ANA, S.A., the booking is not used, no refund will be payable. The voucher is for one-off use only; as a general rule, failure to use the voucher or using it only in part does not entitle the holder to a full or partial refund of the booking amount, except where consumer rights arise by law.
The Security Express Service (SEC) enables passengers to get through security checks more quickly. The service can be booked via the website www.ana.pt, and may consist of an exclusive access channel and a dedicated X-ray (Fast Track) or an exclusive access channel and X-ray scanner shared with other passengers (Fast Lane). The Fast Track service is currently available at Lisbon, Porto and Faro airports, and the Fast Lane service at Madeira and Ponta Delgada airports.
Prices shown on the website are subject to changes and updates without prior notice. ANA, S.A. wishes to point out that, whilst access to the SEC speeds up the security screening process by reducing waiting times in the queue, it does not replace or shorten the mandatory security screening procedures. It is therefore always advisable to allow time for the other procedures involved in travelling, such as check-in, passport control (where applicable) and boarding. Please note that the SEC channel may be affected in the event of a strike, so another channel may be made available for this purpose.
Cancelling and changing a booking
The customer may cancel the booking free of charge up to one (1) hour before the booked time. Without prejudice to any consumer rights arising from the law or from circumstances attributable to ANA, S.A., cancellations and rescheduling made after 1 (one) hour do not entitle the customer to a refund.
Terms and conditions of booking
Without prejudice to the consumer’s rights arising from the law and in circumstances attributable to ANA, S.A. if, for reasons not attributable to ANA, S.A., the booking is not used, no refund will be payable. The voucher is for one-off use only; as a general rule, failure to use the voucher or using it only in part does not entitle the holder to a full or partial refund of the booking amount, except where consumer rights arise by law.
In the event of the service being unavailable, ANA, SA provides for:
_a change to the service date, within the time limit set for each service (car park up to 12 (twelve) hours before the entry time; Lounge and Fast Track up to 1 (one) hour before the check-in time), subject to availability for the desired date, at the customer’s request;
_cancellation of the contracted service and a refund within 30 (thirty) days.
In the event of the service being unavailable, ANA, SA provides for:
_a change to the service date, within the time limit set for each service (car park up to 12 (twelve) hours before the entry time; Lounge and Fast Track up to 1 (one) hour before the check-in time), subject to availability for the desired date, at the customer’s request;
_cancellation of the contracted service and a refund within 30 (thirty) days.
All intellectual property rights related to information provided at this website, including but not limited to the content of text, titles, photos, images, moving images, illustrations, names, logos and trademarks, shall belong to ANA, S.A. or potential licensors. The fact that ANA, S.A. makes this information available does not, under any circumstances, grant the user the right to reproduce or distribute this information. Such actions are not permitted without prior consent from ANA S.A. or the potential licensors referred to above. However, the user shall be authorised to download and/or print the information for personal, non-commercial purposes. The presentation of this website embedded in other websites not belonging to ANA, S.A. shall be prohibited. The user may, however, create and distribute links to the pages of www.ana.pt. ANA, S.A. reserves the right to approve or deny these links.
In the event of a dispute, the consumer may refer the matter to an Alternative Dispute Resolution body for consumer disputes. For further information, please visit the Consumer Portal at www.consumidor.pt.
In addition, please note that for the resolution of online consumer disputes, you may use the European Online Dispute Resolution Platform, available at European Online Dispute Resolution Platform
The customer may exercise their right of free withdrawal by letter, email or via an online form (if available), using the contact details provided in the link below:
https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades
We would also like to inform you that the telephone lines associated with the contract/purchase do not incur any costs in excess of the basic rate.
The website www.ana.pt may contain links to other external websites operated by third parties, including retailers and car hire operators. The websites corresponding to these external links are not under the control of ANA, S.A. who shall not be held liable for the content of these websites, any products or services that the user may purchase or hire at them, or the websites linked to or referred to in them. ANA, S.A. cannot guarantee that the content contained on any third-party website is accurate, legal or inoffensive. Some external websites may be displayed within this website www.ana.pt via frames, whether or not they include some of the content from the ANA, S.A. website, or include reciprocal links to that website. These resources are shown solely for the user’s convenience, and do not constitute an endorsement of these websites or their content. The user shall assume sole responsibility for the use of external websites.
ANA, S.A. may, at any time and per the criteria it deems appropriate, terminate the user's access to the websitewww.ana.pt.
Please consult our privacy policy here, which determines how we collect and use personal information that ANA, S.A. may obtain through your use of www.ana.pt. ANA, S.A. only works with entities that guarantee that they have implemented appropriate technical and organisational measures in order to meet legal requirements, particularly in the area of security and confidentiality. ANA, S.A. thus aims to defend the rights of personal data subjects, in order to protect this data against unauthorised access, improper use, loss or destruction. These technical and organisational measures are reviewed and improved periodically and the website www.ana.pt is constantly monitored by specific tools to detect and eliminate potential cyberattacks.
A ANA, S.A. assim como os lojistas presentes no www.ana.pt não se responsabilizam por atrasos ou não cumprimentos contratuais por razões de força maior, perturbação, greve total ou parcial, inundação, incêndio ou guerra. O acordo entre o utilizador e a ANA, S.A. baseado nestes termos e condições, será regido e interpretado de acordo com a legislação portuguesa. O utilizador compromete-se, de forma irrevogável e incondicional a submeter-se à jurisdição do Tribunal Judicial da Comarca de Lisboa, em relação a estes Termos e Condições.
The website user agrees to hold ANA, S.A. harmless from any direct or indirect loss resulting from the use of information contained therein. Likewise, ANA, S.A. shall not be held liable for products and/or services offered by third parties via this website.
ANA, S.A. and the retailers found at www.ana.pt shall not be held liable for delays or contractual breaches due to force majeure, disturbances, total or partial strikes, flood, fire or war. The agreement between the user and ANA, S.A. based on these terms and conditions, shall be governed by and interpreted in accordance with Portuguese law. The user irrevocably and unconditionally agrees to submit to the jurisdiction of the District Court of Lisbon in relation to these Terms and Conditions.