Subscriptions
To access staff products, you must submit an employment agreement for approval. To do this, log in to your account, or create an account at our website. Once you have logged in, click on "Account Details", and you can submit an employment agreement at the bottom of the page. Since this procedure is pending approval from ANA, you will receive an email informing you that you can now view staff products and make staff purchases once it is approved.
You will need to send a scanned copy of the airport's reserved area access card, or a declaration of employment stating that you work at the airport where you wish to acquire the permit. This declaration must have been issued within the last two months.
You must log in to your account, which you can access as follows:
- If you are a registered user, using your email address and password;
- If you made a purchase as a guest, you can use – according to the information entered in the booking – the booking reference (beginning with ANA-xxxxx), the email address used in the purchase, postal code and location, via the option: Login - log in with booking reference.
After clicking on "My Bookings" you will see a tab for "My Permits" where you can manage your permit.
On your permit, if it is still valid, you will see a "Renew" button. This renewal is linked to your current card.
Around 20 days before your permit expires, you will receive an email alerting you that it needs to be renewed. Within five days following this notice, the parking lot’s capacity will be booked for your permit to be renewed. After these five days, there may be no more availability for the same parking lot. If the permit expires, you will have to apply for a new permit and pay for a new physical card.
If you cannot see your permit or follow the above steps, please contact us via telephone at 808 919 091, or via email at:- Lisbon Airport - lisboapark@ana.pt- Porto Airport - portopark@ana.pt- Faro Airport - faropark@ana.pt
- Madeira Airport - madeirapark@ana.pt
If your permit card is not working, it may be damaged or expired. First, check that your permit has not expired by consulting the permit details in your personal area. If it is active, go to one of our parking lot counters so that you can be issued a second copy. The second copy has an associated charge per applicable parking fees.
Yes, you can. At the time of checkout, you will have the option of entering "Company" or "Personal" details.
When you acquire a new permit, and once the process is complete, you must go to the parking lot counter at the airport in question to pick up your permit card.
ANA has been investing in automated and decentralised ways of programming existing permit cards. In the vast majority of cases, it is no longer necessary to go to the counter to renew your permit, although there are still some parking lots where you will have to do so from time to time.
If you have any questions as to whether you have a permit for these parking lots, please contact us via telephone at 808 919 091, or via the following emails:- Lisbon Airport - lisboapark@ana.pt- Porto Airport - portopark@ana.pt- Faro Airport - faropark@ana.pt
- Madeira Airport - madeirapark@ana.pt
The agreements are non-refundable - in whole or in part - after the start of their validity period, in case of withdrawal, early cancellation or non-use by the client, except in exceptional cases duly proven and accepted by ANA.